Terms & Conditions

Check-in/out Policy:

 

- Check in: from 14:00

- Check out: no later than 12:00

- Early check-in/ Late check-out: subject to room availability

- 12:00 to 18:00 check-out: 50% room rate surcharge

- After 18:00 check-out: 100% room rate surcharge

- A valid government-issued identification or passport is required at check-in.

 

Payment Policy:

 

- Rate is for 1 or 2 adults only. All Rates are inclusive of breakfast, 10% tax and 5% service charges.

- Rates quoted are in Viet Nam Dong (VND).

- Payment will be taken by the hotel during your stay. 

- Public holiday surcharge: A surcharge will be applied for public holidays*.

*Public Holidays: Lunar Tet Holiday, April 28th to 30th, Liberation & Labour Day, National Independence Day, Christmas & New Year.

 

Guarantee Policy:

 

- A valid credit card is required for all reservations to secure your reservation. Please note that the hotel may pre-authorize your credit card

7 days prior to your arrival.

- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with

the full payments received.

- Hotel accepts the following forms of payment: American Express, Visa, Euro/MasterCard, Diners Club, JCB, UnionPay debit card, UnionPay

credit card

 

Children & Extra bed Policy:

 

- All children are welcome

- Child up to 6 years old: free of charge.

- Child from 6 years old to under 12 years old: surcharge 170,000VND per night when using existing beds.

- Any additional older child or adult is charged 650,000VND per night for an extra bed.

- The maximum number of extra beds in a room is 1.

- Any type of extra bed is upon request and needs to be confirmed by management.

 

Cancellation/ Amendment Policy:

This policy defines how to handle cancellations:

 

- If cancellation/amendment is made 7 days prior to your arrival date, no fee will be charged.

- Any cancellation received within 7 days prior to arrival date will incur the full period charge.

- Failure to arrive at our hotel will be treated as a No-Show and no refund will be given.

- Early-Bird Rates/ Last-Minutes Rates/ Mobile Deals/ Member Deals are Non-changeable & Non-refundable.

 

Complaints or Comments:

 

- We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotels should be made in the first

instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

- Any comments about a recent stay at Brilliant Hotel Danang? Please contact us or call +84 236 3 222 999 for further assistance.

 

 

These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in

connection with them.

For further information, please send us an email via info@brillianthotel.vn or call +84 236 3 222 999.